Question

"Confirm Payment" DOES NOT WORK!

Forum|Forum|2 years ago
April 11, 2024
1 reply
0 views

I am trying to file my return after using your fing product, and at the final step, after putting in my CC information it hangs on a grayed out screen, as if there is an error. All fields are filled in. There is no error presented. I have entered this information 8 or 9 times now. I have used two different browsers, each with "incognito" windows so there are no cache or cookie memories.

This is pathetic.

D

desdesdesAuthor

I figured it out for you numbskulls.

I went to my phone to pay, and when submitting there is a popup saying "we think your zip code is wrong" because it wants to add the extra digits for the POB. As a note, no, it isn't wrong.

The desktop browser page is **bleep**, so it appears to be choking on this.

And we are to expect that your results are 100% accurate?

Yeah, sure.

CatinaT1

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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