Continue button is not working on the complete purchase online screen

Forum|Forum|3 years ago
February 5, 2023
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TurboTax Online

Best answer by Addelan

Ensure your screen size is compatible. This can happen if you are projecting or sharing on a larger screen that your desktop

AddelanAuthorAnswer

Ensure your screen size is compatible. This can happen if you are projecting or sharing on a larger screen that your desktop

bsmads

not working for us either... not sure why as I've adjusted the screen resolution back and forth multiple times as this apparently happened with an earlier version too. You'd think that TurboTax would fix a bug like this if it has happened before

gdw0717

I had the same problem and resolved it by hitting the maximize button on the main TurboTax screen. Even though the screen was stretched to the limits hitting the maximize button allowed me to finally complete the purchase.

I did have to restart the purchase again but after wasting more than an hour trying to purchase another state with no CONTINUE button it was worth it.