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R
rm0335151
February 5, 2020
Question

Couldn’t e-file. Got an error mesaage

  • February 5, 2020
  • 1 reply
  • 0 views
No text available

1 reply

M
mesquitebean
Employee
February 5, 2020

If you relate the message, someone might be familiar with it.

 

Is it both Federal and State, and if there's a state return, what state?

R
rm0335151Author
February 5, 2020

Your transmission didn’t go through we are having trouble recognizing the data you are sending .... siteprepfee doesn’t match por total

 

sending both federal and state for NY

A
Apollo3697
February 5, 2020

This is actually an internal error Turbo Tax is currently investigating: 

some have found success changing the payment method and trying again. Not everyone has the same outcome. This is a link to receive email notification once the error has been fixed https://ttlc.intuit.com/questions/4177463 

It’s nothing you did. Just an internal error. You have the option to print and file by mail if you choose not to wait.

 

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