Question

Credit Card not accepted

Forum|Forum|4 years ago
February 8, 2022
3 replies
0 views

I am trying to purchase Audit Defense using a credit card. My mailing address includes the house number 142 1/2 (one fourty two and one half). I have entered 142-12, 142 1-2, and 142 one half. This is the address I have been using for the past 40 years, but your system will not accept it. How can I proceed?

TurboTax Home & Biz Windows

B

blf3736

I am having the same problem. I have tried 3 credit cards and turbotax will not accept any of them. All information is correct. What is the problem turbotax???

E

emsladyems1

I am having same trouble use my credit card every day but when I hit to pay tells me I have hit a snag to retry or try later. Been trying most every day for a week and will not process my card!

N

Nairobi7

I have this problem also. The first things Intuit wants us to do is clear the browser history and cache from the browser being used on the computer. After doing this and entering the credit card information and attempting to pay I get the same error message about the card. I have used four different cards and used two different browsers (Window Edge and Google Chrome). This is a known problem and it has been going on for over a month.

S

sbinjail19

Same experience and result attempting to procure a state download tax program to complete my TurboTax Deluxe Federal and resident state filing for 2021 and four (4) different, valid, current, "paid in full" credit cards

have been declined (pink/orange window displays " there is some problem re-enter your data....etc). This has

been the situation for the last seven (7) calendar days. Cannot complete our 2021 Federal and State and non

Resident State tax filing because we cannot purchase the nonresident state download due to our credit cards

being denied???

J

jwksimi

I am having the same issue I have tried 2 credit cards I signed in to my Intuit account and that didn't work so I tried it as a guest and that didn't work UGH!!!!!!

B

befoster01

Call [phone number removed]

E

EbonyA

This type of error message usually occurs when there is a discrepancy with addresses, personal information etc. Please review this applicable resource. If the issue persists, you will need to contact customer service by phone for one-on-one assistance. Contact details can be found here.

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