Skip to main content
February 9, 2023
Question

Credit karma

  • February 9, 2023
  • 2 replies
  • 0 views

Has anyone had the problem with credit karma not being able to get your identity verified? I've sent in documents multiple times and still can't verified. Also it keeps saying my SSN doesn't match my credit reports also sent in and verified those too. And credit keeps saying they can't give me a explanation at all I just can't create a account with them I don't think TurboTax understands these same issues have been going on since they linked with them and they are terrible 

2 replies

February 9, 2023

For this, we ask that you please verify that the primary tax-payer name is the same as the Credit Karma account created for your Refund Advance.  If it does, please reach back out here for the next steps.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
February 11, 2023

I have checked everything down to the emails. All my information is correct and I still don’t see my advance.

February 12, 2023

Please see the response on your other thread. @JimmicaB 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"