Did not mean to upgrade account and also looking to figure out how to input a relocation for CA state deduction.

If you have not gotten far on your return, you can Clear and Start Over. If you want to contact customer support, they may be able to do something for you. To contact customer support, use the Help icon in the upper right-hand side of the screen. See below for Clear and Start Over. 

For entering moving expenses in the CA return, you should enter it in the Federal section, even though it is no longer deductible there. It will transfer to the state return.

• While signed in and working in TurboTax
• Click on Federal in the left-hand black menu
• Click on Deductions and Credits
• Scroll down and click on Show More next to Other Deductions and Credits
• Click on Start or Revisit next to Moving Expenses

To Clear and Start Over:

Clear and Start Over will wipe all the data you have already entered. You will be starting over from scratch.

• You should be signed in and working in TurboTax Online
• In the left-hand black menu, click on Tax Tools
• Then choose Clear and Start Over.

TurboTax defaults to the edition that you were last using. You will change the edition in the first couple of screens.