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January 17, 2025
Question

Digital Assistant

  • January 17, 2025
  • 3 replies
  • 0 views

2024 Turbotax Premier       Digital Assistant has no place to input a search     I see this question has been posted 

before but I do not see a definitive and exact way to fix.    This is beyond frustrating ''

    3 replies

    VolvoGirl
    Employee
    January 17, 2025

    Will this help?  See my screenshot on this post.  It works like a chat.  You enter your search on the very bottom line and hit the send arrow on the right.

    https://ttlc.intuit.com/community/taxes/discussion/i-enter-1095-a-in-search-box-directions-then-tell-me-turbotax-desktop-search-for-1095-a-then-select/00/3416185

    Frank145Author
    January 17, 2025

    there is no search on the very bottom line... there is no place in the box I can type    moved cursor over 100% of box multiple times.... no place to input anything

     

    VolvoGirl
    Employee
    January 17, 2025

    Are you on Windows or Mac?  Try updating the program.  Go up to Online - Check for Uodates.  Close and open Turbo Tax .  Reboot your computer.

     

    What are you searching for?  We can probably help.  

    February 25, 2025

    I can’t even get to digital assistant! When click on search, I just get spinning circle saying connecting to digital assistant. Never connects. I’ve tried multiple times updating and shutting down but doesn’t help.

    rjs
    Employee
    February 25, 2025

    @ET3605  Check your internet connection.

     

    February 25, 2025

    Internet connection is NOT the problem.  Pressing F1 key on my Win10 laptop opens a "TurboTax Help" window which says "Connecting you to Digital Assistant..." with a rotating"-..." that just spins forever in the middle of that window.  

    Frank145Author
    April 14, 2025

    I would like to amplify any comment that Turbotax becoming harder to use.  I have been using it forever and the time is coming to find something else.   My latest adventure was trying to get an extension  printed out.

     

    I gave up...did it manually.   Program would never create the document.

     

    The thing that is 100% a show stopper is having no even remotely usable place to get help.   When something does not work the answer is not to send out a message to a forum and hope someone has an answer that works.   Note:  theyseldom if ever do.

     

    Time to move on!!