Digital Assistant

Forum|Forum|1 year ago
January 17, 2025
3 replies
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2024 Turbotax Premier Digital Assistant has no place to input a search I see this question has been posted

before but I do not see a definitive and exact way to fix. This is beyond frustrating ''

VolvoGirl

Employee

Will this help? See my screenshot on this post. It works like a chat. You enter your search on the very bottom line and hit the send arrow on the right.

https://ttlc.intuit.com/community/taxes/discussion/i-enter-1095-a-in-search-box-directions-then-tell-me-turbotax-desktop-search-for-1095-a-then-select/00/3416185

Frank145Author

there is no search on the very bottom line... there is no place in the box I can type moved cursor over 100% of box multiple times.... no place to input anything

VolvoGirl

Employee

Are you on Windows or Mac? Try updating the program. Go up to Online - Check for Uodates. Close and open Turbo Tax . Reboot your computer.

What are you searching for? We can probably help.

ET3605

I can’t even get to digital assistant! When click on search, I just get spinning circle saying connecting to digital assistant. Never connects. I’ve tried multiple times updating and shutting down but doesn’t help.

rjs

Employee

@ET3605 Check your internet connection.

gtl1640

Internet connection is NOT the problem. Pressing F1 key on my Win10 laptop opens a "TurboTax Help" window which says "Connecting you to Digital Assistant..." with a rotating"-..." that just spins forever in the middle of that window.

Frank145Author

I would like to amplify any comment that Turbotax becoming harder to use. I have been using it forever and the time is coming to find something else. My latest adventure was trying to get an extension printed out.

I gave up...did it manually. Program would never create the document.

The thing that is 100% a show stopper is having no even remotely usable place to get help. When something does not work the answer is not to send out a message to a forum and hope someone has an answer that works. Note: theyseldom if ever do.

Time to move on!!