Disk was damaged in shipment, cracked in half.

You can contact TurboTax support and speak directly with a support agent concerning this order issue and get a replacement CD or have a 2016 installation file pushed to your download account.  Support is closed on the weekends after tax season.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.