Question

Do I have to sign the Consent for use of tax return information form to proceed with my return? It won't let me decline.

Forum|Forum|4 years ago
April 2, 2022
2 replies
0 views

The Consent for use of tax return information page specifies that I do not have to complete it to use this, but when I click "Decline" nothing happens. I cannot proceed.

TurboTax Deluxe Online

T

taxlady28

You have to sign it to file with TurboTax.

M

MichelleLO

You should be able to decline and move forward. Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you continue to have issues please reach out to a TurboTax representative for assistance.

What is the TurboTax phone number?

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T

taxzzz

Same issue. Why do I have to provide my information if I want to Decline? In previous editions, it was possible to just click 'Decline.'

C

CarissaM

If you have followed the instructions above and still getting the same issue, I would suggest following the instruction here to contact us by phone. @taxzzz

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