Question

Do the spinning dots ever stop? I have wasted over 2 hours waiting for the page to open after I clicked yes?

Forum|Forum|6 years ago
October 15, 2019
2 replies
0 views

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TurboTax Self Employed Online

DoninGA

Employee

Try changing your web browser. Reset your network router.

1

1979SE

Used two different networks. Reloaded numerous times. Used IE. Attempted other suggestions. Hours of spinning dots. With the number of people complaining of this I would think there would be a defined solution. Eight plus years of using TT on this computer, never a problem like this. The previous years stored on here come up fine.

J

JakailaLO

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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