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Question

Does anyone know how I can bypass the "Live Assisted" upsell screen at the start so I can begin doing my taxes?

Forum|Forum|11 months ago
April 18, 2025
1 reply
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TurboTax Online

Employee

I can't see the screen, but sometimes due to variations in screen resolutions, the means to decline something and continue might be off screen, such as way down at the bottom. Are you able to scroll way down and look?

Employee

Or sometimes I use my "zoom out" settings to see if there is anything off screen that comes into view.

If using Windows, for instance, press and hold CTRL and then press the - key (minus key) to make screen smaller, which sometimes can bring something up from the bottom. Sometimes I have to hit the minus key 2-3 times (while still holding the CTRL key.) CTRL plus 0 key takes the screen back to normal.