Question

Does anyone know how to open a file that is an all black screen with a weird y shape in the middle of it?

No text available

Are you using TurboTax Online or TurboTax CD/Download?

If you have TurboTax Online you can clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser.

Here are two articles below that will show you how to clear your cache and delete cookies.

If you have TurboTax CD/Download, please check for updates within the program.

If that doesn't work, please call customer service below for help.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

1 reply