Question

Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

Forum|Forum|6 years ago
March 30, 2020
6 replies
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TurboTax Deluxe Online

Employee

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

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TaneshaFAuthor

I have contacted customer support twice. The first person gave me the instructions for "clear and start over" which didn't work because I've already paid for Deluxe Online but I haven't filed yet. So when I try to clear and start over, it tells me it can't because I've already paid. So I called a second time. After being on the phone and hold for over 30 minutes, they tell me they can't cancel or refund, that I have to fill out a refund request form. So they email me the form. Except it won't LET me fill it out because it's to get a refund for TurboTax Download or CD! I need to cancel TurboTax Online AFTER I've paid, but before I've filed. And I'm getting NO WHERE!

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rvargas2014

I am having the same issue! Customer service is talking me in circles and keeps referring me to the refund request for the download/CD, which is not my problem because I submitted payment for TurboTax Deluxe Online! Would love some guidance on this issue.

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aczoo

Same, I've called customer service three times to no avail. Upon filing a refund request using the online form, I had received no update on my case via email and had to check said status using the same form, to which it said case closed. Was wondering what this means and how I should proceed.

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MichelleLO

We are not able to assist you with your TurboTax account in this public forum. Please reach back out to TurboTax Customer Support to discuss your options. Please visit the Contact Us page and select your product to get you to the right person.

@aczoo

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K

kyleb804

Same thing, a screen saying to continue to wrap up your return, then no indication that you are about to be charged for "TurboTax Deluxe" and not having to say pay for your return if you owe. Then you are prompted with a payment form you fill it out, then it shows a lovely order summary of the subtotal, taxes, and order total AFTER you put in your info and pay.

It is blatantly unclear that this is about to charge you for a deluxe package rather than you entering in your information for your return. It's very anti-user, and scummy business practice, I'm so glad that instead of paying the mere 6$ I owed that now I had to pay 65$ additional for the Deluxe because of the unclear review and filing flow. Absolute garbage and it seems many others have had the same experience.

Garbage company, hope you go under

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HeatherPLO

If you wish to request a refund, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@kyleb804

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JakeBS99

Same thing happened. After submitting my refund request, in an email I was told the refund cannot be done because I filed and it is an online product, they cannot refund my money 'unfortunately'; HOWEVER, I didn't file. Bags of garbage! I want a refund of the Defend and destroy add on for $59.

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taxlady28

Online TurboTax is not refundable even if you used it to prepare your return and and did not file with it. There is no way to send it back or for TurboTax to deactivate it. Do not pay for it unless you are certain that you are going to use it.

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xmasbaby0

Employee

When you use online software, the fee is the same whether you e-file the return or print it and mail it in an envelope. So a rejected e-file does not result in a refund of your fees. You can still print and mail it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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JakeBS99

Your response is wack and not helpful. I didn't use Defend it asked me before I filed it if I wanted to add it for representation and I said yes, but decided I did not need it or want it. I never filed or used it. Stop acting like you know what your talking about.