Question

Does know why I can not apply for a refund advance? The website has me login to my CK account & then tells me sorry, having trouble verifying your personal info.

Forum|Forum|3 years ago
January 20, 2023
2 replies
0 views

All account info matches between both sites. I have tried unlinking the accounts and that was not a fix. I have also changed the emails and phone numbers on our TT account to my spouse's info for their CK account. Let me get past the login in screen, only to have him sign up for the CK money account and then go back to the can't verify page.

TurboTax Live Deluxe Online

E

ee-ea

Employee

Refund advance requires an accpted return by IRS. IRS starts processing returns on Jan 23.

M

mandanacopeAuthor

Thank you. But this has zero to do with what I asked.

X

xmasbaby0

Employee

@mandanacope No one in the user forum can see your information so we cannot give you an answer as to why you cannot get the advance. It could be because of the state you live in, or certain forms you are using. We cannot see any of that.

REFUND ADVANCE LOAN

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-refund-advance-program/L4ljXp6TI_US_en_US

https://turbotax.intuit.com/refund-advance

Link your TurboTax account to Credit Karma

And the money is not issued until your e-file is accepted by the IRS

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

Trinale871

Tonight my customer called she was having an issue with credit karma being able to verify her info . she was on an I phone i told her to come out of the tt app and to go into a google browser and she was able to complete all the verifications needed . for her advance