Skip to main content
February 3, 2022
Question

Doing free version for my FIL. But cannot proceed past file. Just get that four dot moving circle. Any advice?

  • February 3, 2022
  • 1 reply
  • 0 views
How can I get past the File section? All I get is the four dot waiting signal.

1 reply

AkinaLO
February 3, 2022

Please try clearing your cache and deleting your cookies. Also, try refreshing your browser or use a different browser than the one that you are using.      

Here are two articles below that will show you how to clear your cache and delete cookies.      

How to clear your cache - Community      

How do I delete cookies? - Community      

   

If you find you are still having issues with it, please don't hesitate to contact support. 

What is the TurboTax phone number? - Intuit     

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"