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April 6, 2025
Question

Don’t know if I’m done. I paid but never got my documents to see if I’m done.

  • April 6, 2025
  • 1 reply
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I’ve already paid but never got documents

    1 reply

    Employee
    April 6, 2025

    Not sure why you are saying you did not "get" documents.   If you want a paper copy of your return you have to print it for yourself.  And..paying your fees does not file your return.   You have to go all the way through the FILE section to a big orange button that says "Transmit my returns now" and click it to e-file your return.  Did you do that?

    Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

     

     

    When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

     

    First, check your e-file status to see if your return was accepted: 

    https://turbotax.intuit.com/tax-tools/efile-status-lookup/

    If the IRS accepted it, what does it say here?  

    https://www.irs.gov/refunds         

      Or does your account say “Ready to Mail?” Or “Rejected?” Or “Printed?”

     

    To print your return:

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m7e64td0

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**