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M
MagsDEMo
February 6, 2020
Question

Don’t qualify for free file

  • February 6, 2020
  • 1 reply
  • 0 views

I don’t qualify for the free file this year but can’t get my account to work on the original one, I get a message that says I have to file with the irs.gov sight. How can I use the regular service instead of freedom file. I’m using a cell phone.

    1 reply

    CassLO
    CassLO
    February 7, 2020

    As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online. Then you will be able to start fresh and choose the product that is right for you.

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    R
    rquinn2053
    February 16, 2020

    I cleared following instructions, logged off and then back on and it still online takes me to the free page.  frustrating.  May just need to try another service

     

    CatinaT1
    CatinaT1
    February 16, 2020

    You will start with the free version but then be asked to upgrade if a situation applies that requires an upgrade.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
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