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October 26, 2019
Question

download and install

  • October 26, 2019
  • 1 reply
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I purchased 2018 home and Biz with up to 5 uses, and for some reason in MY DOWNLOADS, you only see the states. There is no federal download. Can that be corrected?

 

1 reply

Employee
October 26, 2019

Are you certain the federal download is not there? It will not be labelled as such it will appear as:

 

TURBOTAX HOME AND BUSINESS TAX YEAR 2018 WIN DOWNLOAD WITH STATE

 

Also, are you signing in on this site --> https://accounts-tax.intuit.com/turbotaxdesktop

Ginny HAuthor
October 26, 2019

Yes and thanks for the quick reply.  Im on that link looking at my downloads and I see a list of 4 states, but no fed or line item such as the one you copied in. I tried to page down, thinking it is on the next page, the only line item that even permits the windows download is the PA state. It will not work until Fed is loaded?

 

Employee
October 26, 2019

@Ginny H wrote:

Im on that link looking at my downloads and I see a list of 4 states, but no fed or line item such as the one you copied in...


I will suggest that you contact Support (link below) during regular business hours in that case.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632