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January 14, 2024
Question

Downloaded 2023 but cannot open it

  • January 14, 2024
  • 3 replies
  • 0 views

I have downloaded 2023 but when I try to open it, it takes me to the screen to slide the check mark to the app  and doesn't do anything.  I cannot open it.

 

3 replies

rjs
Employee
January 14, 2024

What kind of device are you trying to use the TurboTax download on? It will not run on a phone, tablet, or other mobile device, or on a Chromebook. You have to use a full Windows PC or Mac computer. Which are you using - Windows or Mac?


TurboTax 2023 CD/Download Software Minimum System Requirements

 

rjs
Employee
January 14, 2024

The downloads for Windows and Mac are different. Did you purchase the correct download for the type of computer that you have?