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April 10, 2020
Question

Downloading the update

  • April 10, 2020
  • 1 reply
  • 0 views

I can not seem to update the program as it keeps stating there is a glitch which is preventing me from filing the taxes.

I have been working on this issue all day and now am rather frustrated with this whole ordeal.

1 reply

CassLO
April 11, 2020

Please try this:

  • Close the TurboTax program
  • Right click on the TurboTax desktop icon
  • Click on the Compatibility tab
  • Check the box Run as administrator
  • Click on Apply and then OK
  • Start the TurboTax program.  The software should update.

" DoninGA Level 15"

 

If it is a state update loop, please try the following procedure below

State install/e-file update loop: state not installed after installation or TurboTax needs to update...

If that is not the case, try Forcefully uninstall and reinstall TurboTax. Uninstall everything before reinstall. Delete all folders, not just uninstall software.These folders are usually hidden, to unhide them choose tools (at top of any folder)  - then folder options - then view then check show hidden files, uncheck when done.

 

 

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