Question

Duplicate charges

Forum|Forum|4 years ago
March 5, 2022
1 reply
0 views

I was charged $90 for two state returns and when all returns were completed I was charged $25 for one state, with the other state shown to be free of charge. Please reverse the $90 charge. Thank you.

DoninGA

Employee

When using the TurboTax desktop CD/Download editions there is an e-file charge of $25 for each state tax return e-filed (except New York state which is free)

If you purchased a TurboTax desktop edition of Deluxe or higher there is one free state program download included in the purchase price.

However, if purchased retail the Deluxe edition comes in two versions, one with and one without the state program. If you purchased Deluxe does it indicate Federal + State or just Federal?

The state program is $45 for each individual state. So if you were charged for the first state program and it should have been included in the purchase price, you will need to contact TurboTax support for an adjustment. The second state purchase was valid at $45.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632