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March 4, 2020
Question

During the review, it tells me that I have to remove my ex's info. I can't get out of this loop is there a work around?

  • March 4, 2020
  • 2 replies
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2 replies

GiseleD
March 4, 2020

 

You may want to log out, clear your cookies and cache, and then log back in. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

 

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

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macuser_22
Employee
March 4, 2020

If you are filing after a divorce then it is not possible to change the first taxpayer on a prior joint return.  Even removing the 2nd taxpayer is seldom successful.

 

It is better to just start a new account with a new ID and password. 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**