Question

e-file

Forum|Forum|3 years ago
February 11, 2023
1 reply
0 views

I'm stuck in loop trying to e-file my 2022 personal return. Program says personal security code & date of birth needed, but I've already input this information. When I go back and re-input it goes back to the error message. can't get beyond the final review screen. Have tried re-installing TurboTax program with same result.

TurboTax Basic Windows

P

PAMMIK

try logging out and delete internet history. then open again

W

wbandyAuthor

Thank you for the suggestion. Tried it but did not work. BTW, I've spoken with two different Inuit advisors, the first advisor failed to resolve so she escalated a second advisor who could not resolve the issue. My call got dropped when I was on hold while she was reseaching.

R

Rainey525

I had a lot of trouble last night trying to e-file my returns. I got all the way to the very end and it wanted to do a check for any updates Well, thats when the crap hit the fan! I couldn't get out of that error message. Everytime I tried to do something else to fix the problem, it just kept sending error messages (tried reinstalling software).

I called the customer service as well and the same thing happened to me. Got disconnected while on hold. They said they were having some issues with the CD's that we bought and especially from Costco. That's where I got mine. I even tried the CD on my other computer because they were saying it could be my malware or firmware interfering with the CD's software but I didn't think so. I think something was wrong on their end and when we tried downloading our CD's, we encountered issues with errors popping up even though we had all the correct information put in. I called them about 4 times; so frustrating for me last night.

Best of luck to you. I was able to finally e-file my taxes! Just hope its for real. LOL