E-file for State. I can enter my billing address but I can not go to next page as it is too big for screen and no scroll bar is available. If you ant your $24.99......

Forum|Forum|6 years ago
June 1, 2019
12 replies
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I want to e-file my State return but you seem to have an issue with the pages for entering credit card billing address and such, I select for credit card payment and I sign in and the screen for billing address comes up. I complete, but there is no way to scroll down and select "Next" or anything else.

I do not have a touch screen and there seems to be no way slide the screen up or shrink it.

If you can't fix this error, then I may just have to mail my state return. Let me know.

If you can't do any better than this I will need to consider a different program for next year.

TurboTax Deluxe Windows

Best answer by clarmo

fought this for a couple hours turned out my settings for my monitor text and icon size were set to 150% changed back to 100% works like it's supposed to. Hope that helps

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smithstokley

Yes, this is my problem

SForrestLO

If the above resolution did not help, please contact support.

This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@smithstokley

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JP4120

Employee

go to settings - system - display , scroll down to scale and layout and your display should be 100% for this to work - if its 125% or 150% - change it to 100% and this should fix any issues.