E-File return getting rejected

Forum|Forum|4 years ago
February 4, 2022
15 replies
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Hi all. I submitted my 2021 return and it was rejected by the IRS within 30 minutes. The error indicated that my spouse's identity could not be verified because her AGI is incorrect (we file jointly). I checked the Turbo Tax entry and the AGI was correctly transferred from my 2020 return. I went to the IRS site and requested a transcript to verify the 2020 AGI. It is the same as my original filing. So, I manually re-entered the AGI amount for my 2021 return and filed it again. The IRS rejected it again, within 30 minutes, for exactly the same reason. Some of the solutions presented don't seem to cover this situation. Is there another way to determine what the IRS database actually has for a spouse AGI? Is there a way to determine what AGI value was actually transmitted to the IRS? I was going to try again with a value of 0, but not sure about it. All the transcripts I requested from the IRS show correct and consistent AGI (basically what would be on line 11). I suppose a strategy of waiting for another month to file to allow more updates to the software might be in order.

Best answer by xmasbaby0

Try using zero.

Show previous replies

april-orgren

Employee

We had this same issue. When looking at my transcript, I noticed that I, the spouse, was listed as single on the last stimulus payment. I have no idea why that could have happened because we've been filing joint returns for 40+ years. Grasping at straws, I guessed that if I'm now single, I must have had had zero income last year. So where they asked for the spouse's 2020 AGI, I entered zero and it worked!!!

GW-

Last year they did this to me, it worked one way last year and then again this year it finally worked another way. Went through all options: Turbotax ported wrong AGI from last year, both AGI matching IRS, one matching IRS AGI, other matching IRS AGI, both zero AGI, Both no file last year, one no file and other no file, and then one zero AGI, then the other zero AGI. 10 times to get it accepted.

Hope this helps someone avoid my stress.

GW-

Victorious2000

How can I complete this process without it getting rejected anymore?!.Or rather how to I gain access to my 6digit code that they requesting upon completion?

woodpersonnelwixom

Entering 0 for my AGI worked.

I found this article which backs up others who suggested the same thing.

One reason your e-file tax return was rejected - The Washington Post

sueweber312

IRS E-file was rejected twice saying IRS couldn't identify my because the AGI wasn't a match to what the IRS has in their database. I took the number off of the previously filed 2020 return as well as an IRS transcript ( The same number) . I also checked to see if my return had been filed for 2021 in case someone had tried to file. They show no other return filed for 2021. Is there any other reason why it would be rejected?

DoninGA

Employee

@sueweber312 wrote:

IRS E-file was rejected twice saying IRS couldn't identify my because the AGI wasn't a match to what the IRS has in their database. I took the number off of the previously filed 2020 return as well as an IRS transcript ( The same number) . I also checked to see if my return had been filed for 2021 in case someone had tried to file. They show no other return filed for 2021. Is there any other reason why it would be rejected?

There is a possibility that the IRS does not have the 2020 AGI for your Social Security number in their database.

Try entering a 0 (zero) for the 2020 AGI and e-file the 2021 return again.