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northwindstables
January 29, 2023
Question

E-file status not updating in TT Deluxe Windows

  • January 29, 2023
  • 3 replies
  • 0 views

TT customer service sees my account as Fed accepted and state rejected, but it is not updating in the TT program for me to refile my state taxes. I uninstalled and reinstalled the program with no change. I have spent 5 hours on the phone between 2 customer service reps.

 

case number: [phone number removed] & case #10206541

    3 replies

    C
    ChondelLO
    Employee
    February 1, 2023

    Select the online menu in the desktop return and update. If this experience persists, please visit the help article below for instructions on how to contact customer support.

     

    How do I contact TurboTax? - Intuit

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    N
    northwindstablesAuthor
    February 2, 2023

    Did the updates, nothing 

    Did the manual update, nothing 

    Uninstalled  and reinstalled, nothing

    Updated computer and did it all again, nothing 

    Tried a different computer, nothing 

    C
    CarissaM
    February 2, 2023

    Please try to follow this workaround to be able to file. 

     

    If this does not work, please click here to contact support. 

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    M
    MichelleLO
    February 3, 2023

    Can you please provide the rejection code from the email you received from TurboTax?

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    N
    northwindstablesAuthor
    February 3, 2023

    The rejection code was already fixed with an kndiana update 2 weeks ago. The problem is I can't refile because the program won't update the statuses.

     

    INGEN-007-02 - The county rate that you are using is not correct based on the county(ies) where the taxpayer(s) reside/work.

     

    THIS NEVER SHOWS UP
    Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed.

    C
    CarissaM
    February 4, 2023

    There is a known issue that was found with the rejection code you are receiving. 

     

    Please click here to sign up to receive an update once we get this fixed. 

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    J
    jjakubin
    February 18, 2023

    I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

    N
    northwindstablesAuthor
    February 19, 2023

    I don't understand how a month later they still don't have this fixed. I saw where people had the same problem last year, so this is nothing new. 

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