Efile transmission not going through, error code 2

Forum|Forum|1 year ago
February 1, 2025
6 replies
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I am using TT Home and Business. I have completed a federal and a state return. When I transmitted the files, I received a message saying "We are experiencing internet transmission problems. Your transmissions did not go through. Intuits Electronic Filing center did not receive your returns. Please try again later. Error 2"

I tried several times and kept getting the message. I loaded TT to another laptop and still received the message. On the second laptop, I then only transmitted the federal return and it successfully transmitted. I then tried transmitting the state file and again received the error. The state is WV and the return has a attachment.

I then loaded TT to a third laptop and attempted to efile the state and received the same error code. I have made sure pop up blockers are off, cleared cache, lowered the windows security setting to medium and set to default. I have downloaded all updates for TT. The file size I am uploading is 11 MB and a pdf required by the state. I do not know if the file attachment is the issue but is the only variance from the federal file which did transmit.

Has anyone else experienced a similar issue and found a fix? I dread calling customer service because they never seem to be able to help.

TurboTax Home & Biz Windows

JotikaT2

Please see "How do I solve my e-filing issue?" for other options to help you troubleshoot the error message.

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mesquitebean

Employee

@RNDawson

This is a long shot, but did you happen to have an underpayment of WV estimated taxes and thus a penalty? If so, the West Virginia Form IT-210 is not yet ready for efiling. The projected date of availability for that form is 2/13/2025.

Tax Form Availability Table

Since you efiled the Federal return first, you won't be able to efile the state return until the Federal return has been accepted. Also go back to the REVIEW tab in the left menu column, and it should run the error check again to see if anything shows up.

I'm not familiar with WV, so I don't know if/what attachments are allowed in efiles or not. Maybe someone familiar with WV will see the thread, but it would have been more optimal if WV had been mentioned in the thread title to catch some WV eye. You can edit it, if you wish to add "WV", by clicking the tiny 3-dot icon just to the right of the thread title.

RNDawsonAuthor

Update:

The issue was the pdf file size of the WV required attachment. After I resized the file and reattached, the transmission successfully went through and was accepted.

When I originally called Intuit for help, I suggested this was the issue because it was the only variable that was different. No one took me seriously. They had me un-install, re-install, adjust this, adjust that and after approximately 45 minutes, the call mysteriously ended. Every year I have a TT issue and get no where with tech support. During the call I also showed them where the program freezes and stops responding every time. No one cared. I've done 3 other returns since then and it is still a issue. I think it is time to use a new product.

cilbery

I was having the same problem as RNDawson with the Turbotax Bussiness 2024 edition. I'm glad I found this post because this was my exact problem, but it was with the for form 8453(digital signiture).

I rescanned the form as a .jpg instead of .pdf to reduce the file size, and it transmitted no problem.

Cheers to RNDawson for finding the issue.

MsJMA

Getting same TT "error 2" trying to e-file only TT Business FED returns. I tried the same steps by other users as above, then removed and re-installed the WIN application plus rescanned and reattached the 8453-FE at a lower resolution. Never had this issue in years past. Great suggestions from the user community, but continuing down this path for me is time-wasteful. I will print and mail in my returns this year.

Intuit TurboTax -- shame on you for releasing product and imposing basic functionality testing on your User Community.

drm_sandiego

Same problem, Error 2 when trying to file Form 1041. After 4 tries at different times of the day, I read this thread. My 8453-FE had been formatted as PDF by Adobe Acrobat and failed to file every time. Size about 900 KB. After reading this I attached the JPG version of the same file, about 800 KB. TTax Business then formatted it to PDF before sending. Filing was successful.

RhynoByte71

I had this same issue, with e-filing a different state, and after a 90-minute call with TurboTax help desk agent and after numerous troubleshooting steps that didn't resolve the issue, she kept researching and finally discovered the solution. At least, this is what worked for my situation: Reset all internet security zones to default level.

On Windows 11:

Settings
Network & internet
Advanced network settings
Internet Options
Security (tab)
Click on [Reset all zones to default level].

Your situation might be different, but I'd love to see you comment whether this does or does not work for you.

JTLaur

Changing the Security settings (including turning off firewall entirely) did not work, still seeing Error 2 for the ~50th time.

I am using the installed Desktop edition, TurboTax Premium. I don't understand all the comments about "uploading" PDF files - I didn't upload anything, TurboTax made all the files for filing. Hence I don't see any way to reduce the size of the file that is internal to TurboTax.

Anyone using Desktop (not browser) found an answer to this, a way to get around the Error?

Today is tax day, and I have been trying to get this working all last evening. I need to get this figured out!

CatinaT1

See this thread: https://ttlc.intuit.com/community/taxes/discussion/efile-transmission-not-going-through-error-code-2/00/3449821

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ClassyPenguin

I had this same error yesterday, 4/14/25 and again today. I was able to send just the federal (I removed the state from file temporarily). However, I’ve not been able to send my brother’s federal or state.

ClassyPenguin

I’m using Desktop Deluxe and have no attachments nor exceptionally large returns. Thank you to the person who said I couldn’t file the state until the federal is accepted. I’m still not able to file my brother’s federal and state. It’s just strange they have had this problem for months and not added capacity.

JTLaur

I am only e-filing Federal (VA state not due till May 1).

I have been using TurboTax for probably 20 year; this is the first time I have had this. But I see other posts going back at least to 2019 and 2020. Agreed, they should have figured this out by now.