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Email says rejected but when I login it says accepted?

Forum|Forum|7 years ago
June 5, 2019
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TurboTax Free Edition Online

Best answer by Heather14

If your e-file status shows as Accepted when you log in to your TurboTax Online account, then your return has been accepted by the IRS and you can disregard the email.

H

Heather14Answer

Employee

If your e-file status shows as Accepted when you log in to your TurboTax Online account, then your return has been accepted by the IRS and you can disregard the email.

S

skippyschwope

This is unnerving though. I keep getting rejected emails every two weeks and log in an everything is accepted. Already got my refund too. Can Intuit please fix this?

T

tad1

why can I not log in??????

X

xmasbaby0

Employee

@tad1

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**