ERROR 42016 CANNOT UPDATE

Forum|Forum|2 years ago
October 14, 2023
5 replies
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ADD ME TO THE GROWING LIST OF TURBOTAX USERS GETTING ERROR 42016 WITH ZERO HELP FROM TURBOTAX!! WHEN YOU TRY TO GET A SOLUTION, TT MAKES YOU JUMP THROUGH SEVERAL HOOPS, PROVE IT'S ME, ENTER CODES SENT TO MY PHONE, ETC. ETC. ETC. JUST TO SIGN IN TO TRY TO FINID HELP FROM THE "COMMUNITY"!! NO OFFENSE, COMMUNITY, BUT I'M TRYING TO GET HELP FROM THE PEOPLE WHO MADE THIS TURKEY OF A SOFTWARE PACKAGE, BUT THEY HAVE ZERO HELP AVAILABLE!!

INSTEAD THEY APPEAR TO BE WASTING OUR TIME WITH STUPID "BADGES" FOR USING THEIR WEB SITE. WHAT A STUPID JOKE!!

TurboTax Home & Biz Windows

Critter-3

There seems to be a rash of this issue recently ... funny thing is it always seems to happen right after a WIN OS update. So run the WIN OS updates a couple of times and reboot your computer at least twice to make sure they are installed then try the TT program again.

steve13Author

THANK YOU for your comment, but after checking, Windows says I'm up to date. I made it check anyway, and it came up with some optional INTEL updates that seem to be hardware issues. After shutting down, and restarting, restarting, restarting, still getting ERROR 42016.

My only hope is that it's updated enough to file, so I'm going to click "DO NOT TRY AGAIN" and hope upon hope that this TURKEY will let me file by Monday, or else I'm going to be mighty upset.

Critter-3

FYI ... if you file on Monday and it is rejected again you have 5 extra days to refile successfully or mail in the return with the rejection email attached.

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

thorleif

Seems to me Intuit would have solved the problem by now. I, too, am stuck waiting to e-file my return. Don't know what happened this year, but it's the WORSE TurboTax edition I've ever used and I've used many years' editions.

zengming168

On the same boat and WAITING. Quite frustrating.

psharon54

I need help too. I have spent 3 hours trying to add sales tax for a auto purchase and now I find that all the numbers in the comparison for 2021 are incorrect. I'm not sure where these numbers came from, NOT ME. I have been using Home and Business every years for 15 years. This release is a mess! I need help today.

ilesq1

You should put that in a separate thread (or contact turbotax phone support). Your problem has nothing to do with error 42016.

lgargas7882

In the same boat. I tried re-installing the software manually and it still continues to show the same error message!

Critter-3

ANOTHER USER POSTED THIS:

I was able to resolve Error 42016 by downloading and installing the latest version of the program from my downloads. (use your license code for download access if you purchased a cd) When you receive message that a previous version is already installed, choose Remove to uninstall. Once uninstalled, right click on the freshly downloaded program and choose Run as administrator. Proceed with installation.

When you launch the program, if the error 42016 message persists, click Try Again. When the error message persists a second time, click Don't Try Again. For me, the update then began to download and was successfully installed. Upon relaunch, the error no longer appeared.

View solution in original post

steve13Author

Thanks, I saw that post also.

The reason I'd be worried about performing an uninstall/reinstall is because of a post someone else contributed where they lost their State product, then TT wanted to charge them $45 for a new copy. That person also had access to a Mac, and cust svc gave him a courtesy free Mac license.

I also don't know if I'd be able to open saved tax returns to continue in a replacement download.

hbockoven

Turbotax 2024 is doing the exact same thing. Error 42016 Can not update unexpected content received. I installed it on 04/04/2025 and checked it from time to time. Support doesn't exist, wasted money, it can not file because it can not update or download state files. Due to the time, I want with H&R Block software and was done in 20 min. It was a download, it checked for updates, none needed and imported your tax files. I used you for six years, but good by and hello H&R.