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March 31, 2020
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Error: Hmm, looks like we hit a slight snag in this section Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a

  • March 31, 2020
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CatinaT1
March 31, 2020

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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