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Error in transmission - Invalid SMS Number. Must be between 10 and 10 digits.

Forum|Forum|6 years ago
April 22, 2020
32 replies
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When going to efile my taxes, I receive the following error:

I have updated the number and checked (it is 10 digits) and tried clearing cookies / different browsers but still receive the same error. Anyone know how to solve this issue? I am based in the UK so I want to avoid having to mail the forms!

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

TurboTax Deluxe Online

Best answer by Jham100

Change your phone number to a US number in the Intuit Account of Turbo Tax. This solved my problem. No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing.

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ardine

I am having the same issue

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Anonymous

I am having the same issues, based in Australia. Have tried everything and it's just not working. We don't have a US based phone number and the system wouldn't allow us to put in an international number so we put one of our family members phone number. Wasn't sure if this was part of the problem but can't see a way around it. Looking for help as well.

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neha_bapat

I am facing the same issue. I don't work in US anymore and my US phone number is invalid now so I had added a friend's number. Still doesn't work.

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ebajaj28v

Did you solve the issue? I am have the same issue

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CLondon1989

Same for me - in UK

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amywilliams99Author

Looks like a lot of us have the same problem! Anyone from Turbotax able to advise?

I also tried with a US number but it didn't work 😞

DoninGA

Employee

@amywilliams99 wrote:

Looks like a lot of us have the same problem! Anyone from Turbotax able to advise?

I also tried with a US number but it didn't work 😞

If you cannot use this TurboTax support website due to not having a US phone number for a callback - https://support.turbotax.intuit.com/contact/

Then try these websites -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

A

Anindita

I tried the facebook page but couldn't find a solution to this error "Your transmission didn't got through".

The first time I tried filing, it went through but got rejected due to an error in filling the previous year AGI. I have now corrected it, but facing this error in transmission. I have also updated the cell phone number to a US phone number.

Please confirm a way to file my rejected return.

Thanks

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Fyouandleavemealone

Same issue, won't file FED/STATE and same error code. I'm outside of the US but have a US phone number for the tax section. Have a foreign phone number for verification purposes for Turbo Tax sign in. Hope that isn't an issue because for some unknown reason, I can't delete it from my account info. This sucks Turbo Tax. Please get it resolved soon.

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Fyouandleavemealone

Ok, finally got it filed. First I tried to remove the foreign phone number from the Turbo Tax profile and that didn't fix it. Then added a US phone number for the Turbo Tax profile and that did it. You need to click Intuit Account in the lower left of the Turbo Tax page and enter a phone number and then your password and save it. I don't even think it needs to be a valid phone number because when you go to file the return, it gives you an option to get email updates and/or text messages. Just make up a US number if needed and don't check the box saying you want text messages and you should be able to get the taxes filed. Hopefully Turbo Tax will get the issue resolved but at least there is a work around. GLTA;-)

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kmh504

This worked for me as well! You do have to change your phone number in your Intuit user account as well. Thank you 🙂 Sheesh I've been trying all day. Based in France.

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adithyanarayanan

Exact same issue as everyone else. My account sign in number is different - it has an Indian code because I don't live in the US anymore. Hope that isn't causing the problem.

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pjsebold

I'm living here with you guys! Same issue just now.

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pjsebold

I should say that I'm also based overseas... but used a google voice from the get-go and still go the error. Could it be we are all filing 2555 foreign income exclusions and getting the error?

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mkobylarek

Exact same issue for me. I'm also filing from the UK. I've tried formatting the number differently, but it auto-formats it anyway.

I've tried a Google Voice number, a US mobile number, and even a US land line all to no avail. Sounds like quite a few of us could use some help here.