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June 24, 2020
Question

Error message saying having a little trouble processing your billing information. Tried many times to enter and nothing works! Any suggestions?

  • June 24, 2020
  • 1 reply
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1 reply

GiseleD
June 26, 2020

You may want to log out, clear your cookies and cache, and then log back in. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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