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G
gloralbovsky
April 18, 2023
Question

Error: Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

  • April 18, 2023
  • 1 reply
  • 0 views
I’m unable to reach anyone.

1 reply

CassLO
CassLO
April 19, 2023

If you are receiving an error when attempting to pay your TurboTax fees, please confirm the card is an accepted payment method (VISA, MasterCard, American Express, or Discover) and that your contact information on file is accurate. 

For more information, please see the TurboTax FAQ below:

What forms of payment does TurboTax Online accept?

 

You may also try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser. 

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P
Paraone
April 19, 2023

I need to change my email and cannof find any way to do that.  I am stuck and cannot finish my taxes.

B
BrittanyS
April 19, 2023

Follow these steps to update your email address:

  1. Sign in to your Intuit account
  2. Select Sign in & security
  3. Select Email address
  4. Enter your new email address, confirm it and select Save

@Paraone 

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