Question

Error submitting Tax eFile

Forum|Forum|4 years ago
April 7, 2022
1 reply
0 views

I keep getting the same error when I attempt to efile:

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing your e-file. Please try to e-file again and if that fails contact customer service.

But doesnt seem like i can contact customer service with the free turbotax? Any thoughts?

TurboTax Free Edition Online

H

HeatherPLO

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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J

jplunkett1Author

Ive done all of that and spoken with a rep. They were not able to fix the issue and it is still occurring. They asked me to try again today and the same behavior is happening.