Etrade import not working

Forum|Forum|1 year ago
March 3, 2025
8 replies
0 views

I have been using turbo tax for over 10 years now and each year i import etrade transactions fine, this year so far the import has not worked. I did enable the third party data but still no luck. I called etrade and they say it's turbo tax issue?

coolduggarAuthor

error message:

2025-03-03 14:23:25.448 TurboTax 2024[40539:947143] startDispatch

2025-03-03 14:29:21.255 TurboTax 2024[40539:947143] startDispatch

2025-03-03 14:29:23.009 TurboTax 2024[40539:947143] MTFImportDataRequest.logImportOFXRequest.intuit_tid: 92FF557E-EE15-4F72-A08A-931D4D98ECC0

2025-03-03 14:29:23.028 TurboTax 2024[40539:947143] MTFImportDataRequest.logImportOFXRequest.TPStransaction ID: 18B50C00-2D43-17C6-8584-2CF29534B96C

2025-03-03 14:29:28.671 TurboTax 2024[40539:947143] Encountered TPS error (10341)

zpError: error code = 10341

LeticiaF1

Importing from E*Trade is available. ‌If you're using TurboTax Online, be sure to clear your Cache and Cookies between attempts. ‌When you type in E*Trade on the bank name, double-click E*Trade from Morgan Stanley in the search results below. You should then get a Sign In link. Make sure you check your broker account to be sure you enable 'third party sharing'.

hyperkik

@coolduggar did you ever get this working? I still can't import my E*Trade from Morgan Stanley 1099 consolidated

coolduggarAuthor

Unfortunately, it doesn't work and turbotax Support is not helpful at all.

Someone in this forum is throwing silly answers like clear cache or turn third party services, the so called expert have no knowledge or any idea. I am using Turbotax desktop on Mac.

Etrade says it's Turbotax issue and turbotax says it's etrade issue.

abend127

Having the exact same issue. Also using a Mac. Contacted etrade this morning and they looked through their logs for attempted logins and did not see any attempts. I checked my own firewall logs and did not see any blocks in the logs so not exactly sure where the issue lies.

bunbunh

Having the same issue and just wanted to add, I have 2 etrade accounts, and turbotax on mac has successfully imported 1099 from one account but has been failing to even connect to the other. Tried various ways to solve this but to no avail, which has been driving me crazy

hyperkik

@bunbunh that's interesting. I wonder why. Has the PDF version of the 1099 been available on one account longer than the other? One theory I have seen is that E*trade just needs to make the files available and they do that a few days after the 1099 PDF is posted.

For us we can't get it to work on my wife's account or mine but both just had the 1099 PDF posted 8 days ago.

bunbunh

@hyperkik PDFs for both my accounts have been ready. It's just odd

HSun

I am using a desktop version (on a Windows computer) and have the same issue.

Third party data sharing is enabled from e*Trade.

Even if I entered an incorrect password intentionally, it shows the same error.

It is very likely that TurboTax has an issue establishing connection with e*Trade.

Please fix this.

bunbunh

@HSunSame here. I have experimented this by entering wrong password. However I didn't get any window popping up. It just didn't connect

drazzhivin

The same issue. It doesn't matter if I try the correct or incorrect password - the result is the same. "Establishing connection..." and that's it. No error, no popup - nothing.

Version: desktop for Mac

coolduggarAuthor

That is correct, once you enter the etrade Morgan Stanley credentials, it just tries to establish the connection and then nothing happens. I am surprised when we have already indicated this is desktop version on Mac, why are the same turbo tax experts asking to clear the cache? This is some issue with turbo tax, I even provided logs indicated and error code from TurboTax hoping that support might be able to review the error message and point to the correct resolution, someone from TurboTax needs to provide an update??

abend127

So my usual daily routine now is to launch TurboTax and see if there is an update. This morning there was an update. Yay! Hope was riding high at this point I would finally be able to do my taxes. I then attempt the import again and it fails. Again. Hope spirals down and crashes. But this time there was a different error in the logs:

2025-03-14 06:30:19.433 TurboTax 2024[1198:24830] Error Domain=com.intuit.turbotax.tpskit.errordomain Code=15500 "Response from E*TRADE from Morgan Stanley" UserInfo={NSLocalizedRecoveryOptions=(
Ok
), NSLocalizedRecoverySuggestion=Please call Customer Service at 1-800-786-2575 for password assistance., NSRecoveryAttempter=<MTFImportFISourcePosition: 0x7f9b5696a710>, NSLocalizedDescription=Response from E*TRADE from Morgan Stanley}
2025-03-14 06:32:13.380 TurboTax 2024[1198:24830] startDispatch
2025-03-14 06:32:50.522 TurboTax 2024[1198:24830] MTFImportDataRequest.logImportOFXRequest.intuit_tid: C97E42EF-587D-46D5-8A80-5F281F8BC9F8
2025-03-14 06:32:50.564 TurboTax 2024[1198:24830] MTFImportDataRequest.logImportOFXRequest.TPStransaction ID: 50C00800-3002-17D4-8504-2FC959044E59
2025-03-14 06:32:51.798 TurboTax 2024[1198:24830] Encountered TPS error (15500)
zpError: error code = 15500

I'm 100% positive I'm using the correct password. I then tried the following:

* Completely disabled MFA on the account and tried it. Failed.

* Changed my password again to the absolute stupid minimum acceptable. Failed again.

* Entered my userID in all caps. Failed again.

* Uttered a number of words out loud that cannot be repeated on this forum. At least that succeeded.

Checking the logs again it has reverted back to the same error that @coolduggar posted originally:

2025-03-14 07:19:27.147 TurboTax 2024[1448:52973] startDispatch
2025-03-14 07:20:07.822 TurboTax 2024[1448:52973] MTFImportDataRequest.logImportOFXRequest.intuit_tid: 0E0BDA45-67BE-49BB-BBAB-466F410E7296
2025-03-14 07:20:07.849 TurboTax 2024[1448:52973] MTFImportDataRequest.logImportOFXRequest.TPStransaction ID: 50EC5C00-3B17-17D4-A592-2DD198844E31
2025-03-14 07:20:11.372 TurboTax 2024[1448:52973] Encountered TPS error (10341)
zpError: error code = 10341

It would be helpful if Support could at least give us a clue as to the issue and maybe what these codes mean. Can I buy a vowel here?