Please try the following steps to see if it will clear this loop for you: Log completely out of Turbo Tax. Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies. Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well, or "incognito mode". If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. Clear Cache Delete Cookies

Question

Every time I try to open my 2021 forms it needs to update and then stalls out.HELP ID 1492875383

Forum|Forum|4 years ago
March 18, 2022
1 reply
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TurboTax Online

H

HeatherPLO

Please try the following steps to see if it will clear this loop for you:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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