Exchange Software

Forum|Forum|1 year ago
March 31, 2025
2 replies
0 views

I purchased the same version I do every year which is for Windows/Mac. I purchased a new Chromebook recently to replace my old laptop. I was unaware that turbotax download/software was not compatible with ChromeOS until I tried the download attempt. Now I found out I can only use the online version with my laptop. Is there a way I can exchange the download software I paid for and get the online version since I am stuck not able to use it otherwise.

NicolleR1

Please contact TurboTax customer support for further assistance using the following link

TurboTax Phone Number

xmasbaby0

Employee

You will not be able to use desktop software on a Chromebook. Seek a refund for the download, and then use online TurboTax. You cannot pay for online TT using the license code.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

ZaydenFinn

Thank you so much for sharing the link; you made it easy for me.

You can contact TurboTax support to request an exchange for the online version, explaining your Chromebook compatibility issue. They typically allow this if the desktop version hasn't been used.