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October 27, 2023
Question

Fidelity Net Benefits showing all accounts 'inactive'

  • October 27, 2023
  • 1 reply
  • 0 views

Out of the blue, Mint now says all accounts linked via Fidelity Net Benefits are 'inactive'; in Settings, changing them to 'Active' doesn't save. Please advise fix.

1 reply

Employee
November 8, 2023
December 16, 2023

After chatting with Mint support, they suggested keeping the old inactive and readding with "nb.fidelity" in the account search field, which is working for me.

December 20, 2023

I set my normal Fidelity accounts to 'inactive' and then re-added them under nb.fidelity.

 

Only one out of 4 accounts populated and the other 3 haven't refreshed in the last few days.