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June 5, 2019
Solved

Filled out a good portion before and now it's gone and i am having to start over.

  • June 5, 2019
  • 1 reply
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Best answer by MollsBBU

Sounds like you may not be working under the same UserID. 

You may use our Account Recovery Tool to check your email address for all UserID's tied to that account. From your email, you will have the option to reset your password and access your account.

If you no longer have access to your email address and can't access your account, please submit an  E-mail Change Request for your TurboTax Account here .

1 reply

MollsBBUAnswer
Employee
June 5, 2019

Sounds like you may not be working under the same UserID. 

You may use our Account Recovery Tool to check your email address for all UserID's tied to that account. From your email, you will have the option to reset your password and access your account.

If you no longer have access to your email address and can't access your account, please submit an  E-mail Change Request for your TurboTax Account here .