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Sounds like you may not be working under the same UserID.
You may use our Account Recovery Tool to check your email address for all UserID's tied to that account. From your email, you will have the option to reset your password and access your account.
If you no longer have access to your email address and can't access your account, please submit an E-mail Change Request for your TurboTax Account here .
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.