Question

Filling Status

Forum|Forum|6 years ago
February 20, 2020
1 reply
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I filled my taxes on turbotax, I was told that they were rejected so i logged into my account to fix my return, proceed through all the menus and prompts but a menu that lets me change my info doesnt pop up at all, just a page telling me to continue to e file, i click on it and everything appears good, so i select continue to efile and sign. my returns are told that they have been accepted my state and the IRS but when i log back into my turbotax account they still say rejected and i get the same results no matter how many times i try to fix my returns. i dont have a refund date at all and im trying to figure out whats going on with my refund.

ReginaM

It can be frustrating trying to figure out why your returns have been rejected! Being rejected means that some things on your return don't match what the IRS has in their database. Here's how you can fix it.

Check for an email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it. You may need to check your spam folder. If you didn't get an email, open your return to get the rejection reason.

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.

If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

To Re-File your return and if you were guided through fixing your reject, select the option to refile when you’ve finished.

If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.

If you get the same rejection a second time and you see no mistakes on your return, select the File by mail option to paper-file your return.

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