Finishing filing state tax

Forum|Forum|11 months ago
April 28, 2025
2 replies
0 views

When I tried to file my state tax, it kept stating that I had hit a minor snag. I was then directed to Prometheus where I made the payment by credit card. When I returned to complete the filing it continued giving the same error message. Help please.

CatinaT1

You can try these steps to resolve if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

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Wbivensj Author

No that did not fix the problem, however, the state on the turbo tax file screen directed me to another site to pay called Paymentus. I made the payment and it is already taken from my credit card. I still cannot move forward on the file screen in turbo tax. Help please

VolvoGirl

Employee

Are you using the Online browser version or the Desktop download program?

SharonD007

If you still experiencing this, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" The agent should be able to help you. Refer to the TurboTax Customer Service article.

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