Forced to Pay Again for Home & Office and Still Can't Proceed

Forum|Forum|11 months ago
April 12, 2025
1 reply
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I bought the download for Turbo Tax Home and Office. Then, while I'm doing my taxes, it won't let me use the home office or other features. So, it forces me to pay for the upgrade again. Then, when I pay for it, it won't load the features, but instead gives me a message about needing to upload the state tax software. So, I do that, it won't let me proceed with my return. By the way, the way it forced me to pay again was to present a window saying that if I had already upgraded I needed to submit my license key, but when I click on the button to submit it, it gives me a error code and kicks me back to the place were it invites me to upgrade. So, now I'd dead in the water and there is no real customer service.

Intuit software is fantastic, but they are so skeevy when it comes to tricking their clients into spending more money.

MonikaK1

The product levels for Desktop are Basic, Deluxe, Premier, and Home & Business.

See here for a comparison of the features of each. Each comes with one state program download. There is an additional fee for e-filing the state return, or to add programs for more states.

From your description, it sounds like you may have upgraded two levels, and now you just need to add the state download for the state you need.

If you still need assistance, ese this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using. Choose the instructions for the Mac version.

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KuhlDadAuthor

That's not correct. I originally paid for Home & Business. Then, while I was using it, it required me to upgrade to Home & Business to use the features of Home & Business.