TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

Question

Form 8962

Forum|Forum|11 months ago
May 6, 2025
2 replies
0 views

My refund was not refunded because the form8962 does not match their documents. How do I make sure I fill it out correctly?

Employee

Be sure the information on your 1095-A was reported correctly.

Please see the other post with a similar title.

I recently received a letter 12C with this same issue. I double checked my pdf file vs the tax forms, and everything matched. I have sent my 1095-A form with a copy of the letter, as requested in the letter. I am waiting on a response or processing of my return.

I wonder if there is a glitch in the processing program related to this issue?

You are not alone.

While we cannot determine why the Letter 12C was sent, here are some links to help you respond to the IRS requests:

IRS Letter 12C Instructions from TurboTax

Reconciling your advance payments of the Premium Tax Credit

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"