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January 14, 2021
Question

French citizen living in USA 2019/20 - Impossible to retrieve account because no US phone number

  • January 14, 2021
  • 1 reply
  • 0 views

Hi,

 

I am a French citizen who lived in the USA in 2019 and 2020. I filed my 2019 tax report using Turbotax, and I am willing to retrieve my account to submit my 2020 tax report.

 

Given that I am currently living in France, I no longer have access to my previous US phone number, which prevents me from confirming my identity while logging in. 

 

Even after verifying my account with my email address, I am prompted to verify through my phone number.

I also tried to verify my account following the longer process, which failed because the questions asked were totally irrelevant to me. 

 

As a last resort, I tried to submit an account recovery request to change the phone number associated with it. But the form won't let me put anything else than a US phone number...

 

Is there any way I can recover my account? I can prove my identity in any way, just not access a **bleep** US number. 

 

Thanks for the help,

Valentin

 

 

1 reply

January 18, 2021

I apologize for the inconvenience. Please Contact us so we can help.