getting error

Forum|Forum|1 year ago
April 12, 2025
1 reply
0 views

another version of this product is already installed. installation of this version cannot continue... to configure or remove the existing version of this product, use add/remove programs on the control panel.

i did my daughters taxes a week ago, with the deluxe version. i am now trying to download the Premier version

ive tried restarting and deleting one year of the programs. would like to keep the last 3-4 years on this laptop

please help. thank you, Craig

xmasbaby0

Employee

It is a mistake to try to download another version of desktop software. It is unnecessary. Every version of desktop has all of the same forms and schedules so you can use Deluxe for anything you can do with Premier; you just get more help in the interview screens with Premier. If you already have Deluxe and want Premier---just upgrade to Premier. Open the Deluxe program, go up to the top of the TT screen and look over to the far right for the >>>> Click on that and you can choose to Upgrade to Premier. Then all you do is pay the difference between the original price for Deluxe and the price for Premier.

Any version of the desktop software can be used for multiple returns for various family members. You can e-file up to five federal returns and the corresponding state returns.

Seek a refund for the Premier download that you do not need.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**