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April 18, 2025
Question

Getting error

  • April 18, 2025
  • 1 reply
  • 0 views

I am having the same problem but I was in the middle of doing my taxes. I was doing personal deductions and credits and all of a sudden this message came up. "Hmmm looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info is correct" it will not let me hit ok or x out. Nor will it let me continue with my taxes at all. I have restarted my computer and checked all my antivirus and firewall. I need to finish my taxes.

1 reply

CatinaT1
April 18, 2025

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window
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