Question

Getting "Whoops! We hit a snag loading your data. Please try again."

Forum|Forum|5 years ago
February 12, 2021
1 reply
0 views

Can't register the license number. The customer support doesn't understand English letters. Still can't access the purchased software.

K

KatrinaLO

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: here

Delete cookies: here

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

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