Question

Has anyone else had an issue with the website not loading correctly when you try to file?

Forum|Forum|6 years ago
February 21, 2020
2 replies
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TurboTax Deluxe Online

This may be an issue with your web browser. Clear your browsers cookies and cache then reboot your computer. If this does not solve the issue post a reply for additional help.

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D

damathis

I am having problems with the website. It will not take my charitable deduction amount at all. I've gone around and around with it. I even spent a half hour on the phone with a tax specialist from you guys and we were unable to resolve it. She suggested rebooting computer, clearing history and clearing caches. I did that this morning to no avail and now when it takes me to start on my state taxes, it won't give me a continue button so I'm stuck on that page and no matter what I do, it just keeps repeating the same problems. Help! I'm very frustrated and about to take my business elsewhere!

J

JotikaT2

I recommend reviewing your input to ensure you have entered all of the information as applicable. For 2020, you can take a $300 adjustment to income for cash donations and take the standard deduction in 2020.

Review your entry in the Federal interview section of the program.

Select Deductions & Credits
Scroll down to All Tax Breaks and select Charitable Donations
Select Start to the right of Donations to Charity in 2020
Proceed to enter the details of your charitable cash contribution by entity as applicable in this section.
Once you have completed entering your details, select Done with Charitable Donations

Charity input

Continue through the screens until you see the screen titled Charitable Cash Contributions under Cares Act. You will be able to confirm the amount of your cash contributions on this screen, if any. If there are none, please leave the box blank.

Cares contribution

Your input in both of the sections above will ensure you are either able to take the deduction if you are able to itemize, or will pick up the adjustment if you are taking the standard deduction.

Cash charitable donations information

If this does not resolve the issue, please comment with the error message you are receiving.

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N

necro 11

I have had this issue! With the app and multiple browsers despite me clearing all the cookies and even the history. Have been trying for hours now.

T

tmunoz

This may have been a temporary issue. Please do try again. Usually clearing the cache and cookies will soft this sort of problem on a website, so that was a good thing to check.

If you are using the Turbo Mobile App, try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.

If this persists, please let us know here.