Question

Has anyone had any issues getting their tax return back? I used turbo tax but had to file by mail - they were delivered on 15th March and the IRS website has no info

Forum|Forum|6 years ago
May 24, 2020
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TurboTax Live Self Employed

Employee

Many filers have not received there refund particularly from a mailed tax return. Just to confirm, you must print and mail it yourself. TurboTax does not print and mail it for you. Did you print and mail it yourself?

Unfortunately TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
Some press reports stated the IRS has started reopening offices and processing centers and are starting to process mailed returns again after not processing any for several weeks but no IRS press release has confirmed this.
They are now taking phone calls with a limited staff but it's hard to get through.

When the IRS starts processing your return, you will be able to track your refund using the IRS tracking web site:

https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

R

recruitforspouseAuthor

Thank you @Texas Roger - to confirm yes I did print and mail it in myself, I have proof of deliver of 15th March which is why I am concerned it's taking so long!

I'll try calling on Tuesday, I've checked their website and nothing to answer my specific query so will hope to get someone on the phone!

Thanks for responding!

T

Texas Roger

Employee

Since the IRS is currently not processing any mailed returns and hasn't been for some time, there is a good possibility that they have never started processing your tax return. If they haven't even opened it yet, the only thing the IRS will be able to tell you is that they haven't started processing it yet.