Here are several troubleshooting steps that you can try: Make sure your Windows Software is up to date. If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download? If that doesn't help, try a manual update. What is a manual update? Turning off your VPN and anti-virus software during the update can help as well.

Question

Having trouble installing TT. Tells me to turn off antivirus. That seems strange. I have used TT for 10 years and never got a error message telling me to turn off AVirus

Forum|Forum|1 year ago
March 1, 2025
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CatinaT1

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

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